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Incident

Departing engineer downloaded full customer export 36h before resignation effective date

CybersecurityDifficulty · Medium
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Insider Data LeakDifficulty · mediumHigh asset
[DLP] 380 MB customer export by m.silva — uploaded to personal cloud
From
DLP Alerts <dlp@acme-corp.local>
To
soc@acme-corp.com
Date
2026-04-19 10:50 UTC
DLP rule DLP-CRM-EXFIL-03 fired. User m.silva@acme-corp.com (Senior Engineer, Platform team) ran a bulk export from the CRM at 09:48 UTC: customer-export.csv, 1.21M rows, 384 MB. Twelve minutes later the same file (matching content hash) was uploaded from a personal-laptop session on the guest Wi-Fi to a Dropbox personal account. Context (from HR): Silva submitted resignation 2 weeks ago. Last day is 2026-04-30 (in 11 days). No prior history of bulk exports on this account in the last 12 months. This may need legal/HR involvement. Please respond carefully. — DLP
Evidence
DLP event + CRM audit + endpoint context
# CRM audit log (m.silva@acme-corp.com)
2026-04-19 09:31:08  LOGIN     ip=10.12.40.221 (corp-laptop, MSILVA-LT04)
2026-04-19 09:48:14  EXPORT    object=Account  filter=AllTime  rows=1,212,884
                     fields: name, email, phone, contract_value, support_tier, notes
2026-04-19 09:48:51  DOWNLOAD  customer-export.csv  size=384MB
2026-04-19 10:01:17  LOGOUT

# Network / DLP correlation
10:00:42  guest-wifi  src=10.250.6.18 (BYOD, MAC f4:5c:..)
          POST  https://www.dropbox.com/upload  body_hash=matches customer-export.csv
          uploaded to: m.silva.personal@gmail.com Dropbox

# Other audit findings (last 14 days, same account)
- 5 queries against AWS prod IAM ListUsers / ListAccessKeys
- README access in repo "infra-secrets-runbook" (private)
- After-hours logins: 3 nights this week (22:30–01:00 UTC)

# HR record (sensitive)
m.silva — resignation accepted 2026-04-05, last day 2026-04-30,
no formal offboarding ticket opened yet.
Affected asset
Name
m.silva@acme-corp.com (Senior Engineer)
Type
Engineering account with CRM read + AWS read role + private repo access
Owner
Platform Engineering
Level
High
0 words

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